Susan Richards
About Susan Richards
Susan Richards is the Sr. Customer Service Manager at TELUS, located at 25 York Street, Toronto. She has extensive experience in customer service and sales within Canada's telecommunications industry.
Current Role at TELUS
Susan Richards is currently serving as the Sr. Customer Service Manager at TELUS, located at 25 York Street, Toronto. Since starting on March 1, 2018, she has taken a significant role in managing customer service operations. Her responsibilities center around enhancing customer service processes and productivity, in line with TELUS's strategic goals.
Past Experience at Unisys
Susan Richards worked at Unisys as an Account Manager from 2013 to 2014. In this role, she managed client accounts and was based at the Unisys office located at 2001 Sheppard Ave E, North York. Her responsibilities likely involved client relationship management and fulfillment of client needs.
Roles at Bell Canada
Susan Richards had an extensive career with Bell Canada, holding multiple positions. She served as Client Delivery Services-Relationship/Contract Manager from 2008 to 2011, Account Manager from 2007 to 2008, National Senior Service Director from 2005 to 2007, Associate Director- Account Manager from 2003 to 2004, and National Service Director from 2000 to 2003. Each successive role contributed to her depth of knowledge in service and relationship management, supporting voice and data technology.
Educational Background
Susan Richards has an educational foundation from several institutions. She studied at George Brown College, CDI Corporate Education Services, The International Institute of Telecommunications, Priority Management Systems Inc., and Nexient. These experiences have collectively equipped her with skills applicable to her professional roles in telecommunications.
Skills and Expertise
Susan Richards has demonstrated a strong background in customer service and sales throughout her career. Her expertise spans service and relationship management, specifically in supporting voice and data technology. Her career has been marked by the simplification of processes and productivity improvements, indicative of her capability in operational efficiency.