Susanna Nesbitt
About Susanna Nesbitt
Susanna Nesbitt is a Business Systems Analyst specializing in Configuration Management at TELUS, with extensive experience in service design and documentation.
Current Role at TELUS
Susanna Nesbitt currently serves as a Business Systems Analyst, specializing in Configuration Management for Premise Services at TELUS. Based in the Toronto, Canada Area, she has been with TELUS since December 2014. Her role involves overseeing the configuration management processes, ensuring that the infrastructure components are effectively tracked and managed.
Previous Roles at eHealth Ontario
Susanna Nesbitt held several critical roles at eHealth Ontario, demonstrating her expertise in service design and configuration management. From 2012 to 2014, she served as a Sr. Service Design Analyst and was briefly a Service Design Manager in 2014. She also worked as Service Decomposition Lead in SACM from 2011 to 2012 and as Acting Configuration Manager from 2010 to 2011. Her extensive tenure at eHealth Ontario, beginning in 2003 as a Sr. Technical Writer, highlights her in-depth understanding of the healthcare IT landscape.
Academic Background
Susanna Nesbitt pursued higher education at Ryerson University, where she studied Information Management. She earned a Bachelor of Arts between 1990 and 1994. Her academic background laid the foundation for her career in business systems analysis and information management, complementing her professional roles in configuration management and service design.
Early Career Experience at Blockade Inc
Before joining eHealth Ontario, Susanna Nesbitt was a Documentation Team Lead at Blockade Inc from 2000 to 2003 in Toronto, Canada Area. In this role, she led the documentation team, showcasing her leadership and team management capabilities. Her experience in technical writing and documentation has been valuable throughout her career, reflecting her strong communication skills.