Susanne Vuksic (Whittet)
About Susanne Vuksic (Whittet)
Susanne Vuksic (Whittet) is the Director of Customer Relationship Management at TELUS in Toronto, Canada, with over 20 years of experience in the telecommunications industry.
Current Role at TELUS
Susanne Vuksic currently serves as the Director of Customer Relationship Management at TELUS, located in the Toronto, Canada Area. In this role, she focuses on guiding the CRM strategies to enhance customer engagement and satisfaction. Her extensive background in technical sales, support, and operations is leveraged to optimize customer relationships and drive business growth for TELUS.
Career at Fibernetics
Susanne held multiple roles at Fibernetics from 2009 to 2019. She began as the Senior Manager for Service Delivery and Support at Fibernetics Business Services, moved up to Director of Operations at Fibernetics CLEC, and later served as Vice President of Operations. During her tenure, she focused on enhancing operational efficiencies and delivering high standards of service. Her strategic leadership contributed to the company's sustained growth and operational improvements.
Professional Experience
Susanne Vuksic has accumulated over 20 years of experience in the telecommunications industry. She has worked in various capacities, including technical sales, support, operations, and process management. Notable positions include roles at Group Telecom as Director of Technical Sales Support and at ANIXTER Canada as Outside Sales Representative for Networking. She is known for her ability to implement solutions that boost profitability and operational efficiency.
Educational Background
Susanne Vuksic holds a BASc in Systems Design Engineering from the University of Waterloo, which she achieved after five years of study from 1985 to 1990. Additionally, she studied at The University of British Columbia, where she completed the Faculty of Commerce program and passed the Mortgage Underwriting, Real Estate Salesperson's and Mortgage Broker's Pre-Licensing Examination.
Skill Set and Specializations
Susanne specializes in team leadership, business analysis, process improvement, sales & customer service, systems migrations and implementation, and project management. She has a proven track record of building effective teams and delivering measurable results. Known for her creative problem-solving abilities and innovative approach, she consistently addresses challenges with effective and outside-the-box solutions.