Sylina Holman
About Sylina Holman
Sylina Holman is a Senior Technical Customer Service Agent at Telus in Vancouver, British Columbia, with over 14 years of experience in customer service and technical support roles.
Current Role at Telus
Sylina Holman currently holds the title of Senior Technical Customer Service Agent at Telus. Based in Vancouver, British Columbia, Canada, she has been with the company since July 2014, accumulating over 9 years of experience. In her role, Sylina is responsible for addressing technical customer service issues, assisting clients with troubleshooting, and providing effective solutions to enhance customer satisfaction. Her extensive tenure at Telus highlights her expertise and commitment to customer service.
Previous Experience at Siemens Transport Group
Before her tenure at Telus, Sylina Holman worked at Siemens Transport Group as a Maintenance Coordinator. She held this position from 2009 to 2014, amassing 5 years of experience. In this role, Sylina was responsible for coordinating maintenance activities, ensuring the efficiency and reliability of transportation operations, and addressing maintenance-related concerns. This experience provided her with valuable skills in operations, coordination, and problem-solving.
Educational Background
Sylina Holman's academic journey includes studying at Bedford Road Collegiate Institute from 1996 to 2000. This 4-year period at Bedford Road laid the foundational skills and knowledge that she would later apply in her career in customer service and technical support roles. The education she received played a crucial role in equipping her with the necessary tools for her professional development.
Experience in Customer Service
With over 14 years of combined experience in customer service and technical support roles, Sylina Holman has demonstrated significant expertise in the field. Her experience spans working as a Maintenance Coordinator at Siemens Transport Group, to her current role as a Senior Technical Customer Service Agent at Telus. This extensive experience has equipped her with a deep understanding of customer needs, technical problem-solving, and effective communication techniques that enhance client satisfaction.