Sylvain Legendre
About Sylvain Legendre
Sylvain Legendre is a Client Service Manager II at TELUS in Montreal with over 10 years of experience in the telecommunications industry.
Current Position at TELUS
Sylvain Legendre currently holds two significant roles at TELUS in Montreal. He serves as a Client Service Manager II and also functions as a Senior Escalation Manager (Team Lead). In these roles, he is responsible for overseeing client service operations and managing high-level escalations within the team. He has been with TELUS since March 2015, leveraging his extensive experience to contribute to the company’s success.
Previous Employment at Bell
Before joining TELUS, Sylvain Legendre worked at Bell as a Technical Support specialist. His tenure at Bell spanned from 2003 to 2006, where he was responsible for addressing technical issues and providing support to Bell's customers. This role allowed him to gain valuable insights and experience in the telecommunications industry, which he later applied in his subsequent positions.
Education and Qualifications
Sylvain Legendre has a robust educational background that supports his career in the telecommunications industry. He studied at College Marsan from 2002 to 2003, achieving a DEP in Spécialiste en soutien informatique. Prior to that, he completed his Etude Secondaire at Calixa-Lavallée from 1996 to 2001, earning another DEP. His education provided a solid foundation in IT support and technical problem-solving skills.
Experience in Telecommunications Industry
With over 10 years of experience in the telecommunications industry, Sylvain Legendre has developed a deep understanding of the sector. His extensive background includes roles in technical support, client service management, and escalation management. His specialization in process improvement has enabled him to implement effective strategies, enhancing operational efficiency and customer satisfaction within his organizations.
Background as a Helpdesk Specialist
Sylvain Legendre's career began in roles such as a Helpdesk Specialist, which provided him with essential skills in IT support and customer assistance. This background has been instrumental in shaping his approach to client service and technical support within the telecommunications industry. His hands-on experience in troubleshooting and problem resolution has proven valuable in his subsequent roles at TELUS and Bell.