Sylvia Marcelo
About Sylvia Marcelo
Sylvia Marcelo is a Senior Operations Manager with extensive experience in operations management across multiple companies, including VXI Global Solutions, AFNI Philippines Inc., Convergys, Sitel, and Telus. She holds a Bachelor of Arts degree from the University of the Philippines and has a diverse career background that includes roles in HR and environmental coordination.
Senior Operations Manager
Sylvia Marcelo holds the title of Senior Operations Manager, bringing extensive experience in this role. She has held senior management positions in various companies, including VXI Global Solutions and Telus. Her career in operations management spans multiple organizations, demonstrating her ability to lead teams and manage operations effectively.
Education and Expertise
Sylvia Marcelo completed her Bachelor of Arts degree at the University of the Philippines from 1993 to 1997. This strong educational background has supported her in attaining significant roles in her career. Prior to university, she attended the School of the Holy Spirit in Quezon City for her high school education from 1989 to 1993. Her academic credentials underpin her extensive expertise in operations management.
Background in Operations Management
Sylvia Marcelo has a considerable background in operations management, having worked across several prominent BPO companies. She served as an Operations Manager at AFNI Philippines Inc. from 2015 to 2017, at Convergys from 2013 to 2015, and at Sitel from 2009 to 2013. Additionally, she held operational roles at VXI Global Solutions and Telus, further solidifying her expertise in the field.
Career in the BPO Industry
Sylvia Marcelo has an extensive career in the BPO industry. She started as a Coach and Supervisor at Sitel from 2006 to 2009 before moving to more senior roles. Her experience in the industry has covered both operational and managerial aspects, enabling her to understand the intricacies of BPO management and team leadership.
Diverse Career Background
In addition to her roles in operations management, Sylvia Marcelo's career includes a variety of positions that showcase her versatility. She worked as a Human Resources Clerk at First Gas Holdings in 2001 and as an Environmental Tour Coordinator at El Nido Resorts in 1998. These roles highlight her ability to adapt to different industries and responsibilities.