Sylvie Forest
About Sylvie Forest
Sylvie Forest is an Avaya Application Analyst at TELUS with over 30 years of experience in the telecommunications and technology industry.
Current Role at TELUS
Sylvie Forest holds the position of Analyste d'application Avaya Application Analyst at TELUS. In this role, she applies her extensive knowledge and skills in Avaya applications, developed over more than a decade in the telecommunications industry. Her work focuses on the implementation and management of Avaya software solutions, contributing to TELUS's robust service offerings.
Previous Experience at Connex Service
Before her current role, Sylvie worked at Connex Service (also known as Cygnal Techn./Accord Communication) as a Sales Engineer from 2008 to 2011. During this period, she was certified in ACACN, ACA, and ACS, showcasing her expertise in sales engineering. She played a pivotal role in technical sales, leveraging her extensive knowledge to drive customer engagement and technical sales support.
Role at Cygnal Tech./Accord Communication
From 1999 to 2008, Sylvie Forest was employed as an Avaya Design & Software Specialist at Cygnal Tech./Accord Communication. Over these nine years, she developed extensive experience and specialized in Avaya design and software, further solidifying her expertise in telecommunications technology.
Early Career at Audi Électronique
Sylvie Forest started her career at Audi Électronique as a CSR - agent telco from 1989 to 1991. In this early role, she gained experience in customer service and telecommunications, laying the foundation for her future roles in the industry.
Educational Background
Sylvie Forest studied at McGill University, where she gained the academic foundation to support her extensive professional career. Her education has been integral to her success in the varied roles she has taken in telecommunications and technology.