Tajkia Hafiz
About Tajkia Hafiz
Tajkia Hafiz is a Help Desk Specialist at TELUS in Montreal, Canada, with nearly 8 years of experience in various roles including sales, distribution, and customer service management.
Title and Current Role
Tajkia Hafiz serves as a Help Desk Specialist at TELUS, working in the Montreal, Canada area. In this role, Tajkia assists with technical support and customer service, providing solutions to various IT-related issues.
Professional Experience in Customer Service
Tajkia Hafiz has extensive experience in customer service, having worked previously as a Customer Service Representative at TD for 10 months in Regina, Saskatchewan, from 2017 to 2018. This role entailed providing exceptional customer service, handling inquiries, and addressing concerns to improve customer satisfaction.
Experience in Change Management and Underwriting
Prior to joining TELUS, Tajkia worked at MetLife in the roles of Change Executive from 2015 to 2017 and Underwriter from 2014 to 2015. Based in the MetLife Building in Motijheel, Dhaka, Bangladesh, these positions involved managing organizational changes and assessing underwriting applications, respectively.
Earlier Career Roles
Tajkia Hafiz's early career includes roles at MGH Group as a Trainee Executive in 2013, dealing with supply chain management, at Associates for Development Services Limited as an Enumerator and Supervisor from 2012 to 2013, and at Grameenphone Ltd as a Customer Manager (Part Time) from 2010 to 2012, focusing on customer relationship management.
Education and Expertise
Tajkia Hafiz holds an MBA and a BBA in Marketing from the University of Dhaka. With almost 8 years of experience in diversified roles, Tajkia specializes in communication skills, structured problem solving, negotiation, data analysis, presentation skills, and leadership & team management.