Tania Caro
About Tania Caro
Tania Caro is a Business Analyst II at TELUS in Montreal, Quebec, Canada, with over 20 years of experience at the company and a background in tourism and travel services management.
Current Role at TELUS
Tania Caro currently holds the position of Business Analyst II at Home Program at TELUS in Montreal, Quebec, Canada. In this role, she is responsible for analyzing and improving business processes related to TELUS's home program, leveraging her analytical skills and extensive industry experience.
Career Progression at TELUS
Tania Caro has been with TELUS for over 20 years, starting her career in 2002 as a Customer Care Representative. Her career at TELUS saw a steady progression, with roles including Help Desk Coordinator, Team Manager, and her current position as Business Analyst II. Her journey within the company highlights her capability to evolve from customer-facing roles to more strategic, analytical positions.
Previous Experience in Crew Scheduling
Before joining TELUS, Tania Caro amassed significant experience in crew scheduling roles at Air Transat and Nationair Canada. At Air Transat, she served as Manager Crew Scheduling and Hotel and Transport for seven years, while at Nationair Canada, she was a Supervisor Crew Scheduling for four years. This experience has contributed to her strong organizational and managerial skills.
Educational Background
Tania Caro's educational journey is marked by her studies at College Lasalle Montreal, where she achieved a DEC in Tourism and Travel Services Management, and at Ecoles Secondaires des Sources, where she obtained her DES in General Studies. Additionally, she completed a Lean Six Sigma Purple Belt certification at TELUS in 2016, which has further enhanced her analytical capabilities.
Lean Six Sigma Certification
In 2016, Tania Caro achieved a Lean Six Sigma Purple Belt certification through TELUS. This certification, completed over 11 months, has equipped her with advanced skills in process improvement and efficiency, which she utilizes in her role as Business Analyst II to optimize business operations.