Tatiana Bibbins
About Tatiana Bibbins
Tatiana Bibbins is a Travel Agent at TELUS with over 15 years of experience, specializing in customer service and stress management during travel situations.
Current Position at TELUS
Tatiana Bibbins currently holds the position of Travel Agent at TELUS in Las Vegas, Nevada, United States. She has been a part of the TELUS team for over 15 years, starting in November 2008. Her role involves assisting trainers in new hire training classes by managing small groups of new hires through coaching and tracking their progress. She specializes in deescalating card member stress during unforeseen travel situations and refines her understanding of customer needs by asking personalized fact-finding questions.
Professional Experience
Tatiana Bibbins has accumulated a diverse array of professional experiences across various companies before her tenure at TELUS. She worked as a Professional Services member at Next Generation Enrollment-A PlanSource Company from 2016 to 2018, as an Online Marketing Consultant at 411 Locals in 2016, and as a Concierge at LasVegasTickets.com in 2016. Additionally, she served as an Inside Solar Advisor at SolarCity from 2015 to 2016, an Account Executive at YP.com from 2014 to 2015, a Concierge at Vegas.com from 2012 to 2013, a Vacation Specialist at Entertainment Benefits Group from 2011 to 2012, and a Contact Lead at Zephyr Partners, LLC from 2010 to 2011. Each of these roles allowed her to build a multifaceted skill set and gain valuable industry knowledge.
Educational Background
Tatiana Bibbins studied at Las Vegas High School from 2002 to 2006, where she achieved her High School Diploma while focusing on Marketing. Her education laid a foundational understanding of key marketing principles, which she has effectively applied in her various professional roles throughout her career.
Skills and Expertise
Tatiana Bibbins demonstrates key competencies in coaching, customer support, and performance optimization. In her role at TELUS, she assists in training new hires, ensuring their seamless integration into the team. Her ability to deescalate stressful situations for card members showcases her expertise in customer service. Tatiana also meets or exceeds key performance indicators set forth by American Express, underlining her commitment to exceptional service standards. Her refined inquiry methods help her understand customers' personalized needs, enhancing her effectiveness as a travel agent.