Tatiana Salnikova
About Tatiana Salnikova
Tatiana Salnikova is a Senior Technology Specialist at TELUS in Toronto, Canada, with expertise in IP Telephony systems and extensive experience in end-user training and VoIP solutions.
Company
Tatiana Salnikova currently serves as a Sr Technology Specialist at TELUS in the Toronto, Canada area. Previously, she worked at Scholarly Book Services, Inc. as a Customer Service, Database Maintenance, and Marketing professional from 2000 to 2003, also in Toronto, Canada.
Title
Tatiana Salnikova holds the position of Sr Technology Specialist at TELUS. She is responsible for developing comprehensive functional design documentation, tailored specifically to meet customer business requirements. Her role includes creating custom applications and call flow diagrams.
Education and Expertise
Tatiana Salnikova studied Computer Systems Technician at George Brown College from 1999 to 2002, achieving various certifications. Additionally, she holds a Bachelor's Degree in Arts from Vaganova Art University, which she completed between 1983 and 1991. Her technical expertise includes IP Telephony systems and vendor products like Cisco, Nortel, and Tekelec T6000 IPOne. Tatiana has also completed the ITIL v3 Foundation certification.
End-User Training and VoIP Solutions
Tatiana Salnikova provides extensive end-user and admin training for a variety of VoIP solutions. Her training portfolio includes platforms like Cisco UCM, Cisco Manager Express, Cisco Unity and Unity Connection, Cisco UC5XX and UC320, IPOne, and Avaya IP Office platforms. She also offers specialized training on various Cisco phone types.
Functional Assessment and Design
In her role at TELUS, Tatiana Salnikova is responsible for the functional assessment, planning, and design of end-user configurations for business customer premise VoIP solutions. Her work ensures that customer requirements are met with precise and efficient communication solutions.