Terence Leung
About Terence Leung
Terence Leung is the Manager of Implementation at TELUS in Vancouver, with extensive experience in telecom project management and customer service.
Title
Terence Leung currently holds the title of Manager, Implementation at TELUS in Vancouver. Previously, he served in various managerial roles at TELUS, including Manager - Business Analysis and Manager - Client Care.
Current Company
Terence Leung is currently employed at TELUS, where he works as Manager, Implementation. In this role, he oversees the successful implementation of key telecom projects in Vancouver.
Previous Roles at TELUS
Terence Leung has an extensive history with TELUS. He served as Manager - Business Analysis from 2018 to 2020 and as Manager - Client Care from 2017 to 2018. Both roles were based in Vancouver, British Columbia.
Previous Industry Experience
Before joining TELUS, Terence Leung worked at Primus.ca as a Customer Implementation Manager for 12 years, and at Teliphone Navigata-Westel as Service Delivery Manager for 6 years. These positions provided him with deep industry experience in customer service, service delivery, and project management.
Education and Expertise
Terence Leung holds a Bachelor's degree in Communication and Media Studies from Simon Fraser University, where he also studied American History. His education has equipped him with outstanding communication skills and a solid foundation in media studies. Terence has over 10 years of experience managing and implementing telecom projects, including system development and business process re-engineering.
Telecom and Network Knowledge
With extensive experience in managing and implementing key telecom projects, Terence Leung possesses working knowledge of various voice and data products, networks, and equipment. His expertise includes LD, POTS, VOIP, PRI, TF, Data Center, xDSL, T1, CES, IPVPN, and TPIA.
Skills and Competencies
Terence Leung has extensive experience in budgeting, scheduling, KPI deliverables, change management, and offshore resource management. He is also skilled in employee training/coaching, strategic planning, and implementation. His solid leadership abilities, coupled with his outstanding customer service skills, enable him to deliver an unparalleled customer experience.