Terence Yi
About Terence Yi
Terence Yi is a Sales Executive at TELUS in Vancouver with over 15 years of experience in customer service, technical support, and management roles within the telecommunications industry.
Current Role as Sales Executive at TELUS
Terence Yi currently works as a Sales Executive at TELUS in Vancouver, British Columbia, Canada. In this role, he focuses on driving sales and expanding the customer base for the company. His responsibilities likely include developing sales strategies, engaging with clients to meet their needs, and contributing to the overall revenue growth of the organization. His transition from technical support to sales showcases his diverse skill set and adaptability within the telecommunications industry.
Previous Role as Loyalty and Retention Team Manager at TELUS
From 2017 to 2021, Terence Yi served as a Loyalty and Retention Team Manager at TELUS in Burnaby. During these four years, he was responsible for managing a team focused on maintaining customer relationships and implementing retention strategies. His role likely involved analyzing customer feedback, developing loyalty programs, and ensuring high levels of customer satisfaction. His experience in this position highlights his expertise in customer retention and loyalty programs.
Customer Service and Technical Support Experience at Shaw Communications
Terence Yi has significant experience in customer service and technical support, having worked at Shaw Communications for eight years. From 2010 to 2015, he served as a Customer Service Representative in Vancouver, handling customer inquiries and providing support. Prior to this, from 2007 to 2010, he worked as Technical Support in Vancouver and Kelowna, assisting customers with technical issues. His long tenure at Shaw Communications underscores his deep understanding of customer service and technical support roles.
Educational Background in Engineering and Insurance
Terence Yi has a robust educational background that spans both engineering and insurance. He earned a Bachelor of Engineering in Electrical and Electronics Engineering from The University of British Columbia from 2006 to 2011. Additionally, he studied at the IFSE Institute, achieving a certification in Insurance in 2018. This diverse educational background supports his comprehensive understanding of technical and business contexts, contributing to his effectiveness in various professional roles.
Over 15 Years of Industry Experience
With over 15 years of experience in the telecommunications industry, Terence Yi has built a strong career in customer service, technical support, sales, and management. His extensive background includes roles at both TELUS and Shaw Communications, where he gained valuable skills in team management, customer retention, and digital transformation. His ability to transition across different functions within the industry is a testament to his adaptability and expertise.