Teresa Drake
About Teresa Drake
Teresa Drake is a Senior Business Analyst at TELUS and Blog Content Manager at MapleMoney, with over 15 years of experience in telecommunications.
Current Roles at MapleMoney and TELUS
Teresa Drake currently serves as the Blog Content Manager at MapleMoney in Spruce Grove, Alberta, Canada. Concurrently, she holds the position of Senior Business Analyst - Broadband Networks at TELUS in Edmonton, Alberta, Canada. In her role at TELUS, she applies her extensive experience to manage and develop strategies for broadband networks.
Career History at TELUS
Teresa Drake has a rich history with TELUS, encompassing over 15 years in various roles. Her career began with the position of Assignment Clerk IV from 2004 to 2005. She then served as UAT Prime for the ASF/Imagine Project from 2005 to 2009. Subsequent roles included Facilities Clerk - Pre Delivery Support (2009-2010), Business Analyst I - CE Strategy & Development (2010-2012), Business Analyst II - CE Strategy & Development (2012-2014), and Product Manager - OPTIK TV & Media (2014-2015). Her tenure at TELUS is marked by her progression to her current role as Senior Business Analyst - Broadband Networks.
Educational Background
Teresa Drake holds a Bachelor of Arts in Clinical Psychology from Athabasca University, which she earned between 2018 and 2022. Additionally, she obtained a Business Analysis Associates Certificate from McMaster University, where she studied from 2012 to 2015. These academic credentials have provided her with a robust foundation in both business analysis and clinical psychology.
Expertise in Telecommunications and Business Analysis
Teresa Drake has developed a strong expertise in telecommunications, particularly in broadband networks and media products, over her extensive career. Her skills include test management and software documentation, critical for ensuring the quality and reliability of telecommunications services. She also possesses a demonstrated ability to manage and develop business cases, vital for justifying investments and strategic decisions within the industry. Furthermore, her experience includes managing contact centers, ensuring high levels of customer satisfaction.
Professional Experience in Edmonton and Spruce Grove
Teresa Drake has spent a significant portion of her career based in Edmonton, Alberta, Canada, holding various roles at TELUS. Currently, she resides in Spruce Grove, Alberta, Canada, where she manages blog content for MapleMoney. Her professional journey showcases her ability to adeptly handle diverse responsibilities in different geographical locations.