Terry Cheng
About Terry Cheng
Terry Cheng is a Senior Business Analyst at TELUS, specializing in Strategic Programs Governance in Vancouver, British Columbia, Canada. He has a diverse background in business analysis, retail management, and customer service, supported by a BBA from Simon Fraser University.
Current Role at TELUS
Terry Cheng is currently employed at TELUS as a Senior Business Analyst in Strategic Programs Governance. Terry supports the digitization of TELUS and Falcon portfolios. Starting in February 2021, Terry has been instrumental in overseeing the governance of strategic programs within the organization, located in Vancouver, British Columbia, Canada.
Previous Roles at TELUS
Before assuming the current role, Terry Cheng served in multiple capacities at TELUS. From 2017 to 2021, Terry was a Business Analyst II in Executive Client Relations, and in 2016, held a Business Analyst Co-op position for eight months. Both roles were based in Vancouver, providing Terry with deep insights into the company's operations and client relations strategies.
Retail and Brand Management Experience
Terry Cheng has a solid background in retail and brand management. In 2016 and 2017, Terry worked as a Google Experience Manager at Premium Retail Services in Vancouver. Additionally, Terry was a Brand Ambassador for Rogers & Fido at Mosaic Sales Solutions in 2015 for four months. These positions allowed Terry to develop expertise in brand representation and customer experience management.
Sales and Customer Service Background
Terry Cheng's early career included roles focusing on sales and customer service. During 2015, Terry worked as a Connected Solutions Sales Specialist at Best Buy Canada for five months. Prior to that, Terry gained customer service experience at McDonald's Canada as a Crew Member from 2013 to 2015. Additionally, Terry worked as a Rides Attendant & Operator at the Pacific National Exhibition (PNE) in 2013 for seven months.
Educational Background
Terry Cheng achieved a Bachelor of Business Administration (BBA) with a focus on Human Resources Management/Personnel Administration from the Beedie School of Business at Simon Fraser University. Terry's education spanned from 2013 to 2018, equipping Terry with a comprehensive understanding of business administration and human resources management.