Theresa (Stevens) Lynn
About Theresa (Stevens) Lynn
Theresa (Stevens) Lynn is the General Manager at TELUS in Central Alberta, with over 15 years of experience in various leadership roles within the company. She has a diverse background that includes positions in real estate, radio, and community program coordination.
Current Role at TELUS
Theresa (Stevens) Lynn is the General Manager for TELUS in Central Alberta. She has been with the company for over 15 years, holding various leadership roles. Her current position focuses on overseeing regional operations, ensuring optimal service delivery, and managing team performance to meet organizational objectives.
Previous Positions at TELUS
Before becoming General Manager, Theresa served as the Director of Customer Solutions Delivery in Edmonton North from 2014 to 2016, managing customer service strategies. Prior to that, she was the Manager of Field Support from 2008 to 2014, where she led field operations and support teams to maintain high service standards. Her extensive experience in these roles has contributed significantly to her expertise in telecommunications management.
Career Transition from Real Estate to Telecom
Theresa has an interesting career trajectory, transitioning from real estate to telecommunications. She worked as a Realtor at Coldwell Banker OnTrack Realty from 2007 to 2008. This experience in real estate provided her with valuable customer service skills and client relationship management, which she later applied to her roles at TELUS.
Educational Background
Theresa studied at Athabasca University, earning a Bachelor's degree in Human Resources and Labour Relations. She also holds various other certifications, including a Real Estate Associate Licensing Program from the Real Estate Council of Alberta in 2007, and certificates from The Leadership Institute, University of Maryland Baltimore County, Grant MacEwan College, and the Alberta Native Friendship Centre Association.
Early Career and Key Roles
Theresa's early career includes significant roles such as Web Master at Newcap Radio, where she managed the web presence for ARG East. She also coordinated programs at the Lloydminster Native Friendship Centre, focused on community engagement. Additionally, she managed corporate accounts at MicroAge, developing strong client relationships from 2000 to 2003. These roles laid the groundwork for her diverse skill set in program coordination, technical management, and client services.