Theresa Woo
About Theresa Woo
Theresa Woo is an IS Manager at TELUS in Toronto, Canada, with extensive experience in IT management and project management roles within the company.
Current Role at TELUS
Theresa Woo is currently serving as Manager of Offer Management at TELUS in the Toronto, Canada Area. In this role, she supports the Mediation and Fraud team within Technology Strategy. Her primary responsibilities include collecting, processing, and automating usage data from switches to billing. She closely collaborates with switch engineers to assess impacts and integrate switch upgrades, ensuring a seamless customer experience.
Previous Positions at TELUS
Prior to her current role, Theresa Woo has held several positions at TELUS. From 2014 to 2017, she was an IT Manager in Toronto, Canada. Before that, she served as an IT Manager from 2012 to 2014, and as an IT Project Manager from 2010 to 2012, both in Vancouver, Canada. Her initial role at TELUS was as a Developer Analyst from 2006 to 2010, also in Vancouver, Canada.
Educational Background
Theresa Woo studied at the University of Waterloo, where she pursued a Business Option and earned a Bachelor of Computer Science. Her academic journey spanned from 2001 to 2006, equipping her with a strong foundation in both business and computer science.
Expertise in Technology Strategy
Theresa Woo focuses on resiliency, data-lake integration, and test automation in the collection and processing of usage data. Her work has a direct impact on customer experience for TELUS' various technologies including wireless (voice, data, and SMS), wireline (internet, TV, copper, and fibre services), as well as the managed services platform for business customers.