Thomas Lee
About Thomas Lee
Thomas Lee is a Business Analyst II at TELUS, specializing in Security, Technology, and Migrations in Vancouver, British Columbia, Canada. He has a diverse background in customer experience, financial services, and data analytics, holding multiple certifications and a B.B.A. in Accounting.
Current Role at TELUS
Thomas Lee is currently working as a Business Analyst II in the realms of Security, Technology, and Migrations at TELUS in Vancouver, British Columbia, Canada. He manages a $20M capital budget for the Security, Technology, and Migrations program. His role involves developing comprehensive dashboards using Tableau and conducting intricate data analytics with SQL. He oversees a portfolio of projects to drive key performance indicators (KPIs) such as upgrades, churn reduction, cross-selling, and customer re-contracting.
Previous Experience at Provincial Health Services Authority
Before his current role, Thomas Lee worked at the Provincial Health Services Authority as an Enrollment Analyst for Acute & Ambulatory Information Systems in 2022. Though his tenure was brief, lasting 2 months, he was based in Vancouver, British Columbia, Canada. His responsibilities at the authority are not detailed, but being involved in Acute & Ambulatory Information Systems implies a focus on managing and integrating healthcare information systems.
Career at TD
Thomas Lee has an extensive career history with TD. From 2018 to 2022, he served as Manager, Customer Experience II, for 4 years in Vancouver, British Columbia, Canada. Prior to that, he held the position of Financial Services Representative from 2017 to 2018 in Burnaby, British Columbia, Canada. He initially joined TD as a Customer Service Representative from 2016 to 2017 in Coquitlam, British Columbia, Canada. Each role offered him valuable experience in customer service, financial services, and management.
Educational Background and Certifications
Thomas Lee holds a Bachelor of Business Administration (B.B.A) in Accounting from Kwantlen Polytechnic University. He furthered his business expertise with a Certificate in Product Management from UBC Sauder Continuing Business Studies. He has also acquired technical skills with a Certificate in Python from BrainStation and a Certificate in Business Analytics from Udacity. These diverse educational credentials underpin his analytic capabilities and business acumen.
Notable Achievements
In the first and second quarters of 2023, Thomas Lee was the recipient of the CEE Leading Stars Award at TELUS. This accolade is a testament to his exemplary performance and contributions to the company. His role entails collaborating with diverse stakeholders to craft and implement strategic initiatives, particularly for integrating newly acquired customers into the TELUS ecosystem.