Tim Hawdon
About Tim Hawdon
Tim Hawdon is the Director of Quality and Process Improvement at TELUS in Toronto, Canada, with over 20 years of experience in the telecommunications industry, specializing in enhancing customer experience and driving organizational change.
Current Position at TELUS
Tim Hawdon is the Director of Quality and Process Improvement at TELUS. Based in Toronto, Canada, he oversees quality enhancement and process optimization initiatives. His role focuses on improving customer experiences and driving organizational change within the company.
Previous Roles at TELUS
Tim Hawdon has held several key positions at TELUS over the years, including Director, Sales Solutions - Ontario, Quebec and Atlantic Region (2016-2018), Director, Sales Solutions - Ontario Private Sector (2015-2016), and Director, Business Strategy Development (2010-2015). He also served as the Director of Client Service and Project Management (2005-2010) and Director of Sales (2001-2005). His extensive experience at TELUS signifies a strong track record of leadership and performance.
Sales and Account Management Experience
Tim Hawdon's career includes significant experience in sales and account management roles. Before joining TELUS, he worked as a Sales Manager at C1 Communications (2000-2001) and as a Senior Account Executive at Sprint Canada (1995-2000). These roles have contributed to his versatile skill set and comprehensive understanding of the telecommunications industry.
Educational Background
Tim Hawdon has a diverse educational background with multiple executive education programs under his belt. He holds a Mini-MBA (Integrated Management Thinking) and Mini-MBA (Advanced Management Course) from McGill University. Additionally, he completed a Governance Essentials for Directors of Non-Profit Organizations program at the Rotman School of Management and a Strategic Thinking/Finance for the Non-Financial Executive program at Queen's University. He also has a diploma in Electronic Engineering Technologist from the DeVry Institute of Technology.
Specialization in Quality and Process Improvement
With over 20 years of experience in the telecommunications industry, Tim Hawdon specializes in quality and process improvement. His focus areas include enhancing customer experience and driving organizational change. His technical background and leadership roles at TELUS have equipped him with the necessary skills to implement effective quality and process improvement strategies.