Tim Pellegrino
About Tim Pellegrino
Tim Pellegrino is an Operations Manager at TELUS with extensive experience in various roles within the company, including Business Analyst II and National Team Manager-Operations. He holds a Marketing degree from Concordia University and a DEC in Micropublishing & Hypermedia from Vanier College.
Current Role at TELUS
Tim Pellegrino serves as the Operations Manager at TELUS. In his current role, he focuses on overseeing daily operations, ensuring processes run smoothly, and driving operational efficiency within the organization. His extensive experience within TELUS equips him with a deep understanding of the company's operational needs and challenges.
Previous Positions at TELUS
Tim Pellegrino has held multiple positions at TELUS over the years. He worked as a Business Analyst II for 9 months in Ville St-Laurent in 2017-2018, a National Team Manager-Operations for 5 years, a Data Support Analyst - Roaming for 2 years, a Service Resolution Manager for 2 years, a Data Network Specialist for 2 years, and as a Senior Sales Representative for 2 years. These roles helped him build a comprehensive background in business analysis, data support, service resolution, and sales.
Education Background
Tim Pellegrino studied Marketing at Concordia University from 2004 to 2007. Prior to that, he attended Vanier College from 2000 to 2003, where he achieved a DEC in Micropublishing & Hypermedia. His formal education has provided him with a solid foundation in marketing principles and digital publishing technologies.
End to End Roaming Excellence Portfolio
Tim Pellegrino played a key role in the End to End Roaming Excellence portfolio at TELUS. He fostered strong partnerships across various teams within the organization, contributing to a collaborative environment aimed at enhancing roaming services and customer satisfaction. His efforts in this portfolio were instrumental in achieving seamless communication and service delivery across different teams.
Process Improvements for National Tier II DNA Teams
Tim Pellegrino has been focused on process improvements and implementation for the National Tier II DNA teams at TELUS. Guided by principles of change management and strong governance, he provided detailed presentations and analysis to support process changes. His efforts have contributed to improved operational efficiencies and the successful implementation of new processes within the team.