Tim Unger
About Tim Unger
Tim Unger is a Business Analyst at TELUS in Calgary, Canada, with over 16 years of experience in sales and business development, specializing in the technology industry.
Current Roles at TELUS
Tim Unger is currently employed at TELUS in Calgary, Canada, in dual roles. As a Business Analyst, he focuses on integrating request fulfilment, incident management, event management, access management, and problem management. Additionally, Tim serves as a Field Service Technician, addressing technical issues and ensuring efficient service delivery.
Previous Experience at Stage and Screen Travel Canada
Before joining TELUS, Tim Unger spent eight years at Stage and Screen Travel Canada - Flight Centre Inc, from 2007 to 2015. During this period, he worked as a Travel Account Manager, gaining extensive experience in managing customer relations and handling complex travel arrangements.
Expertise in Sales and Business Development
With over 16 years of experience in sales and business development, Tim Unger has developed a strong focus on the technology industry. His career has involved designing request fulfilment models and workflows, defining measurements and controls, and working with process owners to ensure integrated approaches to various management processes.
Skillset and Professional Abilities
Tim Unger possesses a broad skill set that includes handling staff, customer, and management concerns effectively. He is experienced in planning and managing support for request fulfilment tools and processes, regularly reviewing and analysing request fulfilment reports, and driving actions to apply best practices. Tim ensures timely and accurate service request fulfillment, consistently recommending improvements.