Tina Corrado
About Tina Corrado
Tina Corrado is the Director of Business Strategy, Planning & Pricing at TELUS in Vancouver, British Columbia, Canada, with extensive experience in customer experience development, business case development, and team leadership.
Current Role at TELUS
Tina Corrado is the Director of Business Strategy, Planning & Pricing at TELUS. Based in Vancouver, British Columbia, Canada, she leads a team of strategists, intelligence & insights professionals, product managers, and marketing managers. Her role supports the Home Solutions leadership team at TELUS, focusing on both near-term strategic priorities and long-term goals aimed at business excellence and social capitalism.
Previous Roles at TELUS
Tina Corrado has held multiple roles at TELUS over the years. She was the Manager of Market Intelligence & Business Enablement in Vancouver and the Senior Marketing Manager for TV, Internet & Voice Product Marketing. Earlier positions include Manager of Product Marketing for Broadband & Voice Services, and Manager of Products & Services, Voice & Integration. Her career at TELUS has spanned diverse areas such as consumer solutions and broadband product marketing.
Experience at BC Hydro
Before her current tenure at TELUS, Tina Corrado worked at BC Hydro, Customer Care. She served as the Manager of Customer Service Program Management in 2012 and the Manager of Customer Experience Management/Customer Insight from 2007 to 2012. These roles were based in Burnaby and involved managing customer experience initiatives and leveraging customer insights to enhance service delivery.
Educational Background
Tina Corrado holds a Bachelor of Business Administration from Simon Fraser University. Her education provided a strong foundation in business principles, preparing her for a career focused on business strategy, planning, and customer experience development. Her expertise encompasses human-centered design principles, business case development, and robust product and service portfolio management.
Specialized Skills and Expertise
Throughout her career, Tina Corrado has developed specialized skills in various areas, including budget management, forecasting, metrics, results analysis, and reporting. She is experienced in team leadership, coaching, mentoring, recruitment, organizational development, and change management. Additionally, she is skilled in contract negotiation and management, as well as coordinating governance processes for customer-centric programs.