Tonny Miousse
About Tonny Miousse
Tonny Miousse is an Analyste des Technologies des Centres de Contacts at TELUS in Rimouski, with over 16 years of experience in developing and maintaining contact center technologies.
Current Role at TELUS
Tonny Miousse is currently employed at TELUS as an Analyste des Technologies des Centres de Contacts based in Rimouski. In his role, he is responsible for developing, implementing, and maintaining Softphone solutions for TELUS contact centers. His work plays a crucial part in the operational efficiency and technological advancement of TELUS's contact center operations.
Previous Positions at TELUS
Tonny Miousse has had a long-standing career at TELUS, starting as a Programmeur Informatique from 2003 to 2006. He then served as an Analyste-Programmeur Informatique for one year from 2006 to 2007, also in Rimouski. These roles provided him with a solid foundation in programming and IT analysis, contributing to his expertise in contact center technologies.
Educational Background
Tonny Miousse studied at Cégep de Rimouski, where he earned a Diplôme d'étude collégiale in Informatique de gestion. His academic tenure at the institution spanned from 1998 to 2001. The education he received has equipped him with the necessary skills and knowledge to excel in his career in information technology and contact center solutions.
Experience with Genesys Solutions
In his current capacity at TELUS, Tonny Miousse has been instrumental in implementing and maintaining Genesys solutions. These solutions are integral to the company’s contact center operations, ensuring efficient customer interactions and support. His expertise in this area underscores his role as a pivotal contributor to the technological infrastructure of TELUS contact centers.
Years of Experience
Tonny Miousse boasts over 16 years of experience in developing and maintaining contact center technologies at TELUS. His long tenure with the company highlights his dedication and extensive knowledge in the field, making him a valuable asset to the organization and its technological advancements.