Tony Matian
About Tony Matian
Tony Matian is the TBS Corporate Implementation / Escalations & Investigations Manager at TELUS in Saint-Laurent, Quebec, with over a decade of experience in customer care and managerial roles.
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Tony Matian is the TBS Corporate Implementation / Escalations & Investigations Manager at TELUS in Saint-Laurent, Quebec, Canada. He has held this role since April 2019.
Previous Roles at TELUS
Tony Matian has a robust history with TELUS, where he has held multiple managerial positions. Notably, he worked as the BCX Corporate Care & Escalations / Investigations Manager from 2017 to 2019 and served as an Acting Manager in Business Corporate Client Care in 2017. His roles at TELUS also include positions in Corporate Escalations & Investigations, Corporate Channel Care Analyst II, and Customer Resolution Management Team, demonstrating his extensive experience in client care and high-value customer resolution.
Experience at Hudson's Bay Company
Tony Matian has also gathered experience at Hudson's Bay Company, where he worked in various capacities. He served as a Sales Associate (Premium Outlets) from 2018 to 2019 in Mirabel, Quebec, and was a Fulfilment Associate from 2016 to 2018 in Montreal, Quebec. His long tenure at Hudson's Bay Company also includes 17 years as a Sales Representative, highlighting his versatility and extensive retail experience.
Education and Expertise
Tony Matian graduated from Concordia University with a Bachelor of Administration in Management, a degree he completed over six years, from 2004 to 2010. His academic background in management complements his professional experience in customer care, escalations, and corporate implementation at TELUS, and his various roles in retail settings.
Corporate Implementation Projects at TELUS
Since April 2019, Tony Matian has been involved in corporate implementation projects at TELUS. His role as the TBS Corporate Implementation / Escalations & Investigations Manager involves overseeing critical projects and handling significant escalations and investigations, leveraging his extensive background in client care and corporate management.