Trina Morris
About Trina Morris
Trina Morris is a Team Manager at TELUS in Scarborough, Ontario, Canada, with a background in human resources and extensive experience in customer service roles.
Current Position at TELUS
Trina Morris is presently serving as a Team Manager at TELUS in Scarborough, Ontario, Canada. In this role, she leads the Mobility Support Help Desk team. Her responsibilities include driving engagement and results, emphasizing relationship building, transparent communication, and performance management. Trina's role involves creating a cohesive team atmosphere and ensuring the team meets its objectives effectively.
Previous Experience at TELUS
Before becoming a Team Manager, Trina Morris held several positions at TELUS in Scarborough, Ontario. From 2017 to 2020, she worked as a Help Desk Specialist II. Before that, she was a Loyalty and Retention Specialist II from 2014 to 2017, where she honed her skills in customer retention and loyalty programs. She originally joined TELUS as a Client Care Specialist, a position she held from 2012 to 2014.
Other Professional Roles
Aside from her extensive experience at TELUS, Trina Morris worked in various capacities at other organizations. In 2016, she was a Human Resources Administrator on a contract basis at the University Health Network in Toronto. From 2014 to 2015, she served as a Learning Consultant for Dealer Development & Learning at Canadian Tire, also on a contract basis. These roles helped her build a robust background in human resources and employee development.
Education and Qualifications
Trina Morris holds a Bachelor of Commerce (B.Com.) degree in Human Resources from Seneca College of Applied Arts and Technology. Her academic background in commerce and human resources has been integral to her professional success in various HR and management roles. This educational foundation supports her strengths in organizational behavior, performance management, and employee relations.
Professional Skills and Strengths
Trina Morris is known for her excellent interpersonal and organizational skills, particularly in high-stress and fast-paced environments. She has a penchant for developing positive employee relations and exceeding organizational goals. Trina utilizes a strong work ethic and sound judgment to collaborate effectively with teams, stakeholders, and customers. Her approach focuses on engagement, transparent communication, and performance management to drive team success.