Tristan Thomas Elcock
About Tristan Thomas Elcock
Tristan Thomas Elcock is a Territory Account Manager at TELUS with over 8 years of customer service experience, specializing in telecommunications for businesses.
Current Role at TELUS
Tristan Thomas Elcock is a Territory Account Manager at TELUS. In this role, he is responsible for managing multiple accounts by initiating, analyzing, monitoring, and evaluating new opportunities. His efforts ensure that client needs are met, contributing to company growth. He also conducts periodic performance checks to ensure that partners are showing improvement.
Previous Roles at TELUS
Tristan has a rich history with TELUS, having served in various capacities over the years. From 2016 to 2018, he worked in NewCo Care (Business Connect VOIP, FIFA PURE FIBRE, BCX ASSURE) in the Montreal, Canada area. Prior to that, he was a Small & Medium Business Sales Agent from 2014 to 2016. He also served as an FFH Loyalty & Retention Agent from 2012 to 2014, gaining extensive experience in customer service and telecommunications.
Educational Background
Tristan Thomas Elcock has a diverse educational background. He studied Marketing and Business Administration at CEGEP - John Abbott College, achieving an AEC in both fields from 2008 to 2009. Prior to that, he studied at the Aviron Technical Institute, where he completed a program in Welding & Fitting from 2006 to 2008.
Customer Service Experience
Tristan has over 8 years of customer service experience, with a particular emphasis on assisting new and existing businesses in the telecommunications sector for 4 of those years. He strives to ensure client satisfaction and meets their needs in ways that assure company growth and stability. His responsibilities also include continuously contacting existing customers to evaluate partner satisfaction and develop long-term solutions.
Client Relationship Management
In his role, Tristan helps businesses achieve their goals, whether it is growth or de-risking, by leveraging TELUS services and technology solutions. He analyzes customer information, provides recommendations on product and service improvements, and offers tailored, long-term solutions. Tristan is also focused on engendering a culture of collaboration and consultative enablement with business customers, ensuring strong, revenue-generating relationships.