Tuan To
About Tuan To
Tuan To is a Field Service Technician at TELUS in Edmonton, AB, with extensive experience in the telecommunications industry, including roles at Ledcor, Shaw Communications, and Digital Communications - Rogers Authorized Dealer.
Current Position at TELUS
Tuan To is currently working as a Field Service Technician at TELUS in Edmonton, AB. He has been with TELUS Communications for over 7 years, starting in January 2016. In this role, he applies his extensive expertise in the telecommunications industry to address service requests and ensure optimal customer satisfaction.
Previous Experience as a Service Technician
Before his current role at TELUS, Tuan To gained significant field experience working as a Service Technician at Ledcor from 2014 to 2015. He also briefly worked as a Service Technician at TELUS in 2013 for 2 months in the Edmonton, Canada Area. These roles provided him with hands-on experience in technical installations and troubleshooting.
Background in Technical Support
From 2011 to 2013, Tuan To worked at Shaw Communications as Technical Support in the Edmonton, Canada Area. During this period, he honed his skills in solving technical issues, providing customer support, and enhancing user experiences with the company's services. His background in technical support adds significant depth to his expertise in telecommunications.
Leadership Role at Digital Communications
In addition to his technical roles, Tuan To managed a retail store for Digital Communications - Rogers Authorized Dealer from 2010 to 2011. As a Store Manager, he demonstrated leadership and customer service skills, overseeing daily operations, managing staff, and ensuring a high level of customer satisfaction. This role allowed him to develop important managerial skills that complement his technical background.
Education and Technical Training
Tuan To studied at Northern Alberta Institute of Technology, where he achieved a Network Engineering Technology diploma from 2008 to 2010. He also holds a High School Diploma from Victoria School of Performing and Visual Arts, where he studied from 1999 to 2008. His formal education laid the foundation for his career in telecommunications, providing him with the necessary technical knowledge and skills.