Ugo Ilika
About Ugo Ilika
Ugo Ilika is a Technical Support Representative at TELUS in Calgary, Canada, with over 13 years of experience in the IT and Telecommunications industry.
Current Role at TELUS
Ugo Ilika is employed at TELUS as a Technical Support Representative. He started working with the company in March 2019 and operates in the Calgary, Canada Area. His role involves addressing technical issues and providing solutions to ensure customer satisfaction.
Previous Experience at CCI Wireless
Between 2018 and 2019, Ugo Ilika worked as a Network Operations Centre Analyst at CCI Wireless in the Calgary, Canada Area. His responsibilities included monitoring network performance, troubleshooting network issues, and ensuring the optimal functioning of the network infrastructure.
Career at Globacom
Ugo Ilika held significant roles at Globacom over a 13-year span. From 2010 to 2018, he served as a Core Network Manager, where he oversaw the core network operations in Nigeria. Prior to this, he worked as a Core Network Engineer from 2005 to 2010 in Lagos, Nigeria, where he was involved in the deployment and maintenance of network systems.
Educational Background
Ugo Ilika has a robust educational background. He earned a Bachelor’s degree in Electronic Engineering from the University of Nigeria Nsukka, Enugu State, and a Master’s in Business Administration (MBA) from the University of Benin in Nigeria. He also holds a Master’s certificate in Project Management from the Project Management Institute in Pennsylvania and various certifications including a Certified Network Associate from Cisco and a Certificate in RCP, HLR, and MSC operations from Alcatel University.
Technical Skills and Certifications
Ugo Ilika is highly skilled in the IT and telecommunications industry, with expertise in planning, deploying, configuring, and maintaining LTE, UMTS, Wimax, and Cambium telecommunications networks. He is proficient in working with a range of network components, including Mobility Management Entities (MME), Serving and Packet Gateways, Home Subscriber Servers, Wireless Media Gateways, Soft Switches, Enode B's, Aggregation Services Routers, and distribution Routers. His certifications include a Certified Network Associate from Cisco and various specialized telecommunications certificates.