Umer K.
About Umer K.
Umer K. is an Incident Manager at TELUS in Toronto, Canada, with a background in system support and computer science education from York University.
Title
Umer K. holds the position of Incident Manager at TELUS, based in Toronto, Canada Area.
Current Employment
Umer K. is currently working as an Incident Manager at TELUS, a position that involves monitoring over 100 services to ensure smooth operations. He leverages HEAT and BMC Remedy ticketing systems to manage and resolve incidents efficiently.
Previous Employment
Prior to his role at TELUS, Umer K. worked at DXC Technology as a System Support Analyst. During his tenure from 2018 to 2019 in Toronto, Ontario, Canada, he was responsible for providing system support over a period of four months.
Education and Expertise
Umer K. has a robust educational background in computer science. He studied at York University from 2015 to 2019, achieving a Bachelor of Computer Science. Additionally, he pursued further education at freecodecamp from 2016 to 2017.
Skills and Responsibilities
As an Incident Manager, Umer K. monitors servers, connections, and facilities for over 100 services, ensuring their smooth operation. He utilizes HEAT and BMC Remedy ticketing systems to manage and resolve incidents. His role also involves organizing and directing various teams, managers, and leadership to resolve high-severity issues efficiently.