Una Maxwell
About Una Maxwell
Una Maxwell is a Business Analyst II at TELUS in Calgary, Alberta, Canada, with extensive experience in business analysis and workforce management.
Title
Una Maxwell currently holds the position of Business Analyst II at TELUS in Calgary, Alberta, Canada. She is responsible for analyzing organizational performance and assessing business change needs.
Company
Una Maxwell is working as a Business Analyst II at TELUS, based in Calgary, Alberta, Canada. Her role involves designing and presenting analytic deliverables and identifying root problems within the organization.
Previous Roles at WestJet
Una Maxwell served WestJet in two key roles. From 2018 to 2020, she worked as a Forecast Analyst, followed by a role as Crew Pay Coordinator from 2017 to 2018 in Calgary, Canada Area. These positions required her to adjust work schedules, track daily call volumes, and ensure a seamless customer experience.
Previous Roles at Shaw Communications
Una Maxwell has a substantial history with Shaw Communications, where she held several positions over eight years. She began her tenure as a Customer Service Representative from 2008 to 2010, then moved on to become a Workforce Coordinator from 2010 to 2011, and eventually served as a Workforce Analyst from 2011 to 2016. In these roles, she excelled in formalizing data requirements, reviewing disparate data sources, and monitoring compliance to support business operations.
Education and Expertise
Una Maxwell holds a Bachelor's degree in Political Science and Government from McGill University, completed in 2000. She also earned her high school diploma from Pacific Academy in 1996. Her expertise lies in analyzing organizational performance, identifying business change needs, and maintaining strong relationships across all levels of an organization thanks to her strong communication and interpersonal skills.