Valery Plante
About Valery Plante
Valery Plante is the Directrice De Comptes I at TELUS, with a background in customer experience and sales management across various companies.
Company
Valery Plante currently works at TELUS as Directrice de comptes I, Centre d'Excellence Clients. Her role involves consulting for major clients on billing-related issues and providing advice and support for solution analysis and resolution. She also serves as a resource person for managers and employees in her sector, helping to analyze complex billing problems, define issues, and develop recommendations to ensure corrective actions are taken.
Title
Valery Plante holds the title of Directrice de comptes I, Centre d'Excellence Clients at TELUS. In this capacity, she plans, organizes, directs, and controls activities related to problem resolution, coordinating with various internal and external stakeholders to ensure client satisfaction.
Education and Expertise
Valery Plante studied at Université Laval, where she achieved a Certificat en Administration. She also attended Campus Notre Dame-de-Foy, where she studied Commercialisation de la mode. These educational experiences have provided her with a strong foundation in administration and commerce.
Previous Roles
Before joining TELUS, Valery Plante worked at multiple companies: She held a 3-month position focusing on customer experience at Village Vacances Valcartier in 2017. From 2014 to 2016, she was a Chef d'équipe at DuProprio in Québec, Canada. At Bell Canada, she served as Directrice Qualité from 2011 to 2014 and as Superviseur-vente from 2004 to 2011. Prior to that, she worked at Propage as Chargé de compte from 2002 to 2003, and at celluboutique as Représentante from 2000 to 2003.
Achievements
Valery Plante has been recognized for her leadership and innovative spirit. She was nominated for the EXCELLENCE EN LEADERSHIP category in 2021 and the COURAGE D'INNOVER category in 2020 at the Gala Chloé for TELUS. These nominations highlight her impact and contributions to the company.