Vanessa Lesperance
About Vanessa Lesperance
Vanessa Lesperance is a Team Manager at Telus in Vancouver, British Columbia, Canada, with extensive experience in various roles within the company.
Current Role at Telus
Vanessa Lesperance currently holds the position of Team Manager at Telus, based in Vancouver, British Columbia, Canada. In this role, she leads her team in achieving company objectives and ensures optimal performance through effective management and strategic oversight.
Past Roles at Telus Mobility
Vanessa Lesperance has a robust history with Telus Mobility. She served as a Quality Coach from 2013 to 2015, focusing on improving service quality. Prior to this, she was a Knowledge and Process Specialist from 2011 to 2013, where she specialized in optimizing processes and enhancing knowledge management across the department.
Early Career at Telus Communications
Vanessa worked as a Credit Services Representative at Telus Communications from 2006 to 2009. Her role involved managing credit services and contributing to customer satisfaction initiatives. This position also helped her gain a comprehensive understanding of the telecommunications sector in Vancouver, British Columbia, Canada.
Education at Simon Fraser University
Vanessa studied at the Beedie School of Business at Simon Fraser University, where she earned credits in Business Administration and Management from 2015 to 2017. She also holds a Bachelor of Arts degree in English Language and Literature from Simon Fraser University.
Professional Training and Development
In 2015, Vanessa participated in training and developmental activities for sales agents and supervisors in Guatemala City. She has also completed HR interview training focusing on lawful and equitable practices. Additionally, Vanessa conducts mock interviews with team members, assisting their professional development and readiness for future roles.
Achievements at Telus
Vanessa has successfully nominated two team members for the prestigious Customer First Champion award at TELUS. Her focus on employee growth and recognition highlights her commitment to excellence and team development.