Vibha Vellanki
About Vibha Vellanki
Current Role at TELUS
Vibha Vellanki currently serves as a Client Service Manager at TELUS in Toronto, Ontario, Canada. In this role, she liaises with both internal and external stakeholders to optimize return on investment. Her responsibilities include facilitating and supporting a continuous service improvement culture to establish value beyond monetary terms. Additionally, she performs monthly reconciliations that encompass products across the TELUS Business portfolio and third-party vendors.
Previous Roles at TELUS
Vibha Vellanki has held multiple positions at TELUS over her 13-year career in the telecommunications industry. From 2017 to 2021, she worked as a Service Support Analyst. Prior to that, she served as a Client Resolution Management Specialist from 2015 to 2017, and as a Loyalty and Retention Specialist from 2009 to 2015. Her earliest role at TELUS was as a Client Business Analyst from 2008 to 2009. Each of these roles underscored her commitment to providing customized solutions and analyzing competitive trends.
Education and Expertise
Vibha Vellanki studied at the University of Mumbai, where she earned a Bachelor of Commerce (BCom) degree in Accounting and Finance. Her academic background has served as a strong foundation for her extensive experience in the telecommunications industry, spanning over 13 years. Her specialized skills include providing tailored solutions and conducting competitive trend analyses, which are integral to her work at TELUS.
Skills and Specializations
Vibha Vellanki specializes in providing customized solutions and analyzing competitive trends. She has expertise in performing monthly reconciliations that involve products from the TELUS Business portfolio and third-party vendors. She also supports customers' short and long-term strategic directions through thought leadership. Her skill set includes optimizing return on investment for stakeholders and fostering a culture of continuous service improvement.
Professional Experience in Telecommunications
With over 13 years of experience in the telecommunications industry, Vibha Vellanki has built a robust career at TELUS. Her roles have evolved from Client Business Analyst to her current position as Client Service Manager. This extensive experience enables her to provide valuable insights and support to both internal and external stakeholders, enhancing the overall effectiveness and efficiency of the services provided by TELUS.