Vithya Shanmuganathan
About Vithya Shanmuganathan
Vithya Shanmuganathan is a Workforce Analyst I and Channel Care Analyst II at TELUS, based in Toronto, Ontario, Canada.
Workforce Analyst I at TELUS
Vithya Shanmuganathan currently holds the position of Workforce Analyst I at TELUS. In this role, Vithya is responsible for analyzing workforce data to optimize scheduling, improve efficiency, and ensure effective resource allocation. This position involves significant data analysis and the use of workforce management software to forecast staffing needs.
Channel Care Analyst II at TELUS
In addition to the role of Workforce Analyst I, Vithya Shanmuganathan serves as a Channel Care Analyst II at TELUS. This position involves managing and analyzing data related to customer care channels, aiming to enhance the overall customer experience. Responsibilities include monitoring performance metrics, identifying areas for improvement, and collaborating with various stakeholders to implement solutions.
Education at York University
Vithya Shanmuganathan pursued higher education at York University from 2005 to 2009. During this period, Vithya completed a four-year academic program, which laid the groundwork for a career in workforce and data analysis. The education at York University provided a solid foundation in analytical skills and data-driven decision-making.
Over Eight Years with TELUS
Vithya Shanmuganathan has been with TELUS since January 2015, accumulating over eight years of experience with the company. This tenure reflects a stable and progressive career within TELUS, highlighting Vithya's commitment and value to the organization. Throughout this period, Vithya has undertaken multiple roles, contributing to various aspects of workforce and channel care analysis.
Based in Toronto, Ontario
Vithya Shanmuganathan is based in Toronto, Ontario, Canada. Being in a major hub of business and technology, this location offers numerous opportunities for professional growth and development in the fields of workforce and data analysis.