Warren Daly
About Warren Daly
Warren Daly is a Customer Service Agent at TELUS in Dublin with over 20 years of experience in customer service and a background in entrepreneurship.
Current Role at TELUS
Warren Daly is currently employed as a Customer Service Agent at TELUS, based in Dublin, County Dublin, Ireland. In this role, he is responsible for investigating, troubleshooting, and resolving customer issues across multiple channels, including email, chat, and phone. Additionally, Warren provides first-line support for Coinbase customers and proactively drives impactful changes across workflows, policies, and tools by identifying defects that may impact customer satisfaction.
Past Employment Experience
Before joining TELUS, Warren Daly held various positions in different sectors. He worked at White Sands Hotel Ltd as a Bartender from 2018 to 2021 in Dublin. Prior to that, he was self-employed at The Hole-in-1 Challenge from 2015 to 2018 in Portmarnock, Co Dublin. His earlier roles include being a Senior Administration Officer at Stephan Daly from 2014 to 2015 in Dublin.
Education and Qualifications
Warren Daly completed his studies in Business and Entrepreneurship at Dún Laoghaire Institute of Art, Design and Technology (IADT), where he earned his degree over a three-year period from 2012 to 2015. Warren has also been actively involved in entrepreneurial activities, participating in Dragons Den to showcase his business ventures. His academic background and hands-on entrepreneurial experience have provided him with a unique perspective in combining customer service with business innovation.
Customer Service Expertise
With over 20 years of experience in the customer service industry, Warren Daly has developed extensive expertise in this field. His responsibilities at TELUS include investigating and resolving complex customer issues, driving changes across workflows and tools to improve customer experiences, and communicating effectively with both internal and external stakeholders. Warren's passion lies in integrating customer service practices with entrepreneurship and cryptocurrency, making him a versatile professional committed to enhancing service quality.