William Biggart
About William Biggart
William Biggart is an Escalation Specialist at Telus, performing business analyst and acting manager roles in operational readiness in Calgary, Alberta, Canada.
Current Role at Telus
William Biggart is currently working at Telus in Calgary, Alberta, Canada. He holds the position of Escalation Specialist, Preforming Business Analyst, and Acting Manager in an Operational Readiness role. He has been with the company since December 2013, bringing over a decade of experience in escalation management to his current role. His work at Telus involves addressing escalations, performing business analysis, and managing operational readiness tasks.
Education and Qualifications
William Biggart has a diverse educational background. He studied at Mount Royal University from 2010 to 2013, achieving a Bachelor of Arts degree. He also returned to Mount Royal University from 2013 to 2014 to obtain a Bachelor of Business Administration degree. Additionally, he spent a year at Rocky Mountain Bible College from 2009 to 2010 and attended Trinity Western University in 2009.
Experience in Escalation Management
William Biggart has extensive experience in escalation management, having been involved in the field for over a decade. His role at Telus as an Escalation Specialist involves handling and resolving high-priority issues, ensuring that operational processes run smoothly. His experience in this area makes him well-equipped to manage complex, critical scenarios effectively.
Operational Readiness Expertise
In his role at Telus, William Biggart also performs as a Business Analyst and Acting Manager in Operational Readiness. This involves preparing the organization for operational changes, ensuring that new processes and systems are ready for deployment. His experience in both business analysis and management within this context is critical for the smooth implementation and operation of new initiatives.
Diverse Educational Background
William Biggart's educational qualifications are varied, covering a range of disciplines. He has degrees in both the arts and business administration from Mount Royal University. His academic journey also includes biblical studies at Rocky Mountain Bible College and attendance at Trinity Western University. This diverse education provides him with a broad perspective and skill set applicable to his role at Telus.