William Yau
About William Yau
William Yau is a Service Manager at TELUS in Toronto, Canada, with a background in project management and applied arts and technology.
Current Role as Service Manager
William Yau currently holds the position of Service Manager at TELUS in the Toronto, Canada area. In this role, he is responsible for developing and managing key performance indicators (KPIs) and metrics, specifically for the Apple portfolio. His duties include handling monthly invoicing and budgeting requirements, vendor negotiations, and managing inventory forecasting, including swap pools and loaners. He also develops reporting analytics for scorecards, ensuring efficient and accurate data representation.
Educational Background
William Yau pursued his higher education at Seneca College of Applied Arts and Technology from 2007 to 2010. Additionally, he achieved a Certificate of Project Management from the University of Toronto. These academic credentials have equipped him with the knowledge and skills necessary to manage projects and processes effectively in his current role.
Experience with KPI and Metric Management
As part of his responsibilities at TELUS, William Yau develops and manages key performance indicators (KPIs) and metrics related to the Apple portfolio. This involves setting benchmarks, tracking performance, and ensuring that the targets are met. His work with KPIs aids in aligning team objectives with the company's strategic goals.
Leading Lean Six Sigma Projects
William Yau leads Lean Six Sigma projects and process improvements at TELUS. His involvement in these initiatives enables him to streamline processes, reduce waste, and enhance overall efficiency. This experience with Lean Six Sigma methodologies demonstrates his commitment to continuous improvement and operational excellence.
Vendor Negotiations and Budget Management
In his role at TELUS, William Yau is responsible for vendor negotiations and managing budgets. This includes handling monthly invoicing and ensuring that financial requirements are met. His expertise in budget management and vendor relations ensures that the company maintains cost-effective and beneficial partnerships.