Wilson Sismundo
About Wilson Sismundo
Wilson Sismundo is a Senior Learning Specialist at Telus International in Vancouver, British Columbia, Canada, with expertise in Learning & Development, Instructional Design, and Performance Management.
Current Position at Telus International
Wilson Sismundo is a Senior Learning Specialist at Telus International, located in Vancouver, British Columbia, Canada. In this role, he focuses on developing and implementing training programs that cater to the specific needs of the organization. His expertise in instructional and training design ensures that the training materials are both effective and engaging for participants.
Previous Experience at Telus
Prior to his current role, Wilson Sismundo also served as a Senior Learning Specialist at Telus in Vancouver, British Columbia, Canada. During his tenure, he worked on various projects that involved learning and development, contributing significantly to the company's training initiatives and employee performance improvements.
Educational Background
Wilson Sismundo has an extensive educational background from Catanduanes State University. He completed his Bachelor of Science in Management from 2005 to 2009. Additionally, he achieved a Master of Arts in Design, Information Systems over a period of six years, from 2005 to 2011. This educational foundation has equipped him with the knowledge and skills necessary for his professional roles.
Certifications and Expertise
Wilson Sismundo is certified in Lean Six Sigma, demonstrating his expertise in process improvement methodologies. He specializes in Learning & Development Training Needs Analysis, ensuring that training programs are tailored to meet specific needs. His skills in Instructional and Training Design, Facilitation & Classroom Management, and Performance Management contribute to his proficiency in developing and delivering effective training solutions.
Specializations in Outsourcing and Customer Experience
Wilson Sismundo has extensive experience in outsourcing, near-shoring, and home-shoring, which allows him to optimize training programs for diverse work environments. He focuses on Contact Center Training to improve customer service skills and has a strong background in Customer Experience Team Management, leading teams to enhance client satisfaction and performance.