Winona Naval
About Winona Naval
Winona Naval is a Manager of Client Service Management at Telus in Vancouver, British Columbia, Canada, with over a decade of experience in various managerial roles within the company.
Current Role at Telus
Winona Naval currently serves as Manager of Client Service Management at Telus in Vancouver, British Columbia, Canada. She has held this role for over 13 years, showcasing her long-term commitment and expertise in managing client services. Her experience in this position highlights her capability in ensuring high-quality service and maintaining customer satisfaction at a leading telecommunications company.
Previous Roles at Telus
Winona Naval has a diversified background with Telus, having held various managerial positions. From 2008 to 2010, she was a Project Manager in Strategic Planning and Execution, where she focused on high-level planning and project management. Prior to that, she worked as Sales and Service Manager for Consumer Solutions from 2003 to 2008, a role that spanned five years. Additionally, she was Sales Manager for Online Advertising for a year from 2002 to 2003. These roles equipped her with a comprehensive understanding of sales, service, and strategic operations within the company.
Educational Background
Winona Naval attended the University of British Columbia, where she earned her Bachelor of Science degree. Her academic journey spanned four years, from 1987 to 1991. The foundation provided by her education at a prestigious institution has contributed significantly to her professional skills and competencies.
Experience in Strategic Planning
In her role as Project Manager for Strategic Planning and Execution at Telus from 2008 to 2010, Winona Naval was responsible for comprehensive planning and project management. This role required in-depth analysis, strategic insight, and the ability to drive projects to successful completion, laying a solid groundwork for her subsequent managerial roles.
Background in Sales and Service Management
Winona Naval has a strong background in sales and service management, an integral part of her career at Telus. Her roles included being a Sales and Service Manager for Consumer Solutions and a Sales Manager for Online Advertising. These positions required strong leadership skills, the ability to manage customer relationships, and a deep understanding of the sales process, all of which have been pivotal to her career development.