Yohan Gasse Mgp, Pmp, Iti Lv3
About Yohan Gasse Mgp, Pmp, Iti Lv3
Yohan Gasse is the Manager of Operations, Customer Experience, and Implementation at TELUS, with over 21 years of experience in the IT and Telecom industry.
Current Role at TELUS
Yohan Gasse currently holds the position of Manager Operations, Customer Experience and Implementation at TELUS. His role involves overseeing operations, enhancing customer experience, and managing implementation processes. His extensive experience within TELUS has equipped him with the skills required to streamline operations and ensure successful customer implementations.
Previous Roles at TELUS
Yohan Gasse has a comprehensive history with TELUS, having served in various roles over the years. He has been the Manager of Project Management and Customer Implementation from 2010 to 2013. Before that, he was a Client Project Manager from 2008 to 2010 and a Business Development/Project Manager from 2004 to 2008. His early career at TELUS included positions as Project Manager from 2002 to 2004 and as a Business Analyst from 2000 to 2002. Each role added to his growing expertise in the IT and Telecom business.
Experience at DND
Prior to his extensive career at TELUS, Yohan Gasse served as a Maritime Surface Officer at the Department of National Defence (DND) from 1997 to 2003. This role provided him with a solid foundation in leadership and operational management, skills that he later translated into his positions in the IT and Telecom industry.
Expertise in IT and Telecom
With over 21 years in the IT and Telecom business at TELUS, Yohan Gasse has garnered extensive experience supporting some of the largest enterprise and government contracts. His wide-ranging expertise encompasses customer implementation, operations management, and customer experience enhancement. Additionally, Yohan has a strong background in project management disciplines including defining, planning, budgeting, executing, and closing new product developments and large custom deals.
Project Management Skills
Yohan Gasse specializes in project management, with a focus on product and business development from a business case and financial perspective. His ability to learn quickly and distill essential messages from extensive information has been crucial in managing complex projects. He is known for setting directions, prioritizing tasks, and executing detailed plans within highly matrixed organizations, demonstrating his capability to convert strategic goals into actionable outcomes.
Living in Major Canadian Cities
Yohan Gasse has lived in most major Canadian cities, from Victoria (BC) to Halifax (NS). This diverse living experience has endowed him with a broad perspective and the ability to integrate seamlessly into various teams. His adaptability and inspirational leadership have been significant assets throughout his professional career.