Yohan Maltais
About Yohan Maltais
Yohan Maltais is a Service Delivery Admin II at TELUS in Région de Montréal, Canada, with extensive experience in telephony and IT architecture.
Title
Yohan Maltais currently holds the position of Service Delivery Admin II at TELUS in the Region de Montréal, Canada. In his role, he applies his extensive experience in service delivery and process management.
Professional Experience at TELUS
Yohan Maltais has a long-standing career with TELUS, starting in August 2010. Initially, he worked as Prestation Support dédié au client platine for two years until 2012. Following this role, he transitioned to his current position, where he continues to work as Service Delivery Admin II.
Previous Roles in Telecommunications
Before joining TELUS, Yohan Maltais worked at CBCI Telecom as Service à la clientèle corporatif for one year from 2007 to 2008. He was also employed at Bell as Acting Supervisor Centre d'appel et + from 2004 to 2007. During his time at these companies, he developed expertise in customer service and team supervision within the telecommunications industry.
Work in IT Management and Development
Yohan Maltais possesses significant experience in IT management. Between 2002 and 2004, he worked at Bestbuy as Technicien en informatique et Superviseur suppléant. He is responsible for repairing internal systems, including Nortel PBX, BCM, NORSTAR, AVAYA IPOFFICE, and AVAYA PBX. His knowledge of telephony and IT architecture is complemented by an analytical mindset and a focus on solution-oriented approaches.
Educational Background
Yohan Maltais has a diverse educational background. He studied Gestion de Projet at HEC Montréal from 2017 to 2018. He also earned ACSS-SME Communications certification for AVAYA IP OFFICE through Avaya from 2013 to 2015. Additionally, he holds an AEC en informatique from Multihexa.