Yosra Elhakeem
About Yosra Elhakeem
Yosra Elhakeem is a Service Assurance Manager at TELUS in Ottawa, Ontario, Canada, with over 15 years of experience in various roles within the company.
Title at TELUS
Yosra Elhakeem holds the position of Service Assurance Manager at TELUS. She is responsible for managing service assurance in Ottawa, Ontario, ensuring the delivery and maintenance of quality service standards within the company.
Current Roles and Responsibilities at TELUS
Alongside her role as Service Assurance Manager, Yosra Elhakeem also serves as a Security Consultant and Change Coordinator at TELUS. Additionally, she works as a Business Analyst in the Ottawa, Canada area. Her broad range of responsibilities includes managing security protocols, coordinating change management initiatives, and analyzing business processes to optimize performance.
Professional Experience at TELUS
Yosra Elhakeem has been with TELUS for over 15 years, having started her career at the company in 2008. She has transitioned through various roles, including Business Help Desk Specialist, Service Release Coordinator, Business Analyst, Security Consultant, and Change Coordinator. Her extensive experience within the company showcases her adaptability and comprehensive understanding of telecommunications.
Education and Expertise
Yosra Elhakeem earned a Bachelor of Applied Science (B.A.Sc.) in Computer and Information Systems Security/Information Assurance from Concordia University. She studied from 2003 to 2007, gaining a strong foundation in cybersecurity and information assurance. This educational background supports her extensive work in service assurance and security consulting.
Career Beginnings
Yosra Elhakeem began her career at TELUS in Montreal as a Business Help Desk Specialist in 2008. After four months in Montreal, she moved to Ottawa, where she took on the role of Service Release Coordinator from 2008 to 2011. This early career trajectory set the stage for her ongoing contributions to TELUS in various capacities.
Contribution to Ottawa Tech Community
Based in the Greater Ottawa Metropolitan Area, Yosra Elhakeem is an active contributor to the local technology and business community. Through her multiple roles at TELUS, she plays a pivotal part in advancing the telecommunications industry in Ottawa.