Zahir Suleman
About Zahir Suleman
Zahir Suleman is the Manager of Service Enablement Delivery and Operations at TELUS in Toronto, Canada, with extensive experience in various technical and leadership roles within the company.
Current Role at TELUS
Zahir Suleman currently serves as the Manager of Service Enablement Delivery and Operations at TELUS in Toronto, Canada. In this role, he is responsible for ensuring the efficiency and reliability of service delivery operations. Among his key contributions, Suleman has led the transformation of the DNS and Service Delivery Framework (SDF) to enhance reliability and resiliency, which resulted in a significant increase in network monitoring capabilities.
Previous Positions at TELUS
During his extensive career at TELUS, Zahir Suleman has held several key positions. From 2012 to 2015, he served as Manager of Service Enablement Delivery in Toronto, Canada. Prior to that, he was a Team Leader and System Analyst III from 2008 to 2012 in Vancouver, Canada. He also worked as an OSS Specialist for ten years from 1998 to 2008 and as a Support Desk Analyst from 1994 to 1998, both in Vancouver, Canada. These roles allowed him to develop and refine his expertise in various aspects of IT and service delivery.
Educational Background
Zahir Suleman's educational qualifications include a degree in Computer Science and Technology from Langara College, achieved between 1993 and 1996. He also holds a degree in Electronics Technology, with a double major in Telecommunications and Control Options, from the British Columbia Institute of Technology, where he studied from 1987 to 1991. These academic credentials provided him with a solid foundation in technology and electronics.
Leadership and Achievements at TELUS
Zahir Suleman has been recognized twice by TELUS's exclusive Leadership NOW program, in 2011 and 2017, which identifies top-performing employees. His achievements include leading the planning and rollout of Wifi EAP-SIM authentication, captive portal, AAAs, LDAPs, and various IP network components that impacted over 13 million customers. He also managed and implemented PKIs for small cell deployment and achieved 100% uptime in multiple DNS environments under his management.
Experience at Integrated Computer Consulting Inc.
Before his notable tenure at TELUS, Zahir Suleman served as the President and IT Consultant at Integrated Computer Consulting Inc. from 1997 to 2013 in Vancouver, Canada. In this role, he was responsible for business development strategies aimed at enhancing productivity and end-user satisfaction. He managed the analysis, forecasting, justification, monitoring, and budget reporting for projects up to $12 million and remediated technical debt amounting to over $2 million.