Zainab Taing
About Zainab Taing
Zainab Taing is a Product Owner at TELUS, leading the Automated Client Experience (ACX) initiatives since 2019, with over a decade of experience in various roles within the company.
Current Position at TELUS
Zainab Taing currently holds the position of Product Owner - CEOE ACX (Automated Client Experience) at TELUS. In this role, she has been leading the Automated Client Experience (ACX) initiatives at the company since 2019. Her responsibilities likely involve overseeing the deployment and optimization of automated client interactions to enhance customer satisfaction and operational efficiency.
Previous Roles at TELUS
Before her current role, Zainab Taing served as a Project Manager II in CE Strategy & Development | PMO from 2017 to 2019. She was also a Channel Care Tutor from 2013 to 2016, and a Channel Care Analyst II from 2011 to 2013. These roles involved strategic development and operational tasks to improve channel performance and customer experience at TELUS.
Work Experience at Koodo
Zainab Taing worked at Koodo as a Project Manager I - MVNO Multi-brands from 2016 to 2017. During her tenure at Koodo, she focused on managing projects related to Mobile Virtual Network Operators (MVNO) and multi-brand initiatives, leveraging her expertise to drive brand performance and customer engagement.
Early Career at Dairy Queen
Before entering the telecommunications industry, Zainab Taing began her career in management as an Assistant Manager at Dairy Queen from 2010 to 2011. This role marked her entry into the workforce, where she gained initial experience in leadership and operational management.
Experience in Strategic and Operational Roles
Zainab Taing has over a decade of experience at TELUS, holding various positions that span across strategic development and operational functions. Her extensive tenure at the company includes roles in channel care, project management, and client experience enhancement, showcasing her versatility and depth of knowledge in the telecommunications industry.