Zelma Kelly
About Zelma Kelly
Zelma Kelly is an Operations Manager at TELUS in Toronto, Ontario, Canada, with over 15 years of experience at the company.
Title
Zelma Kelly is currently the Operations Manager at TELUS, situated in Toronto, Ontario, Canada. Her role entails overseeing the daily operations and ensuring that the organization's objectives align with its operational strategies.
Professional Background at TELUS
Zelma Kelly has a notable tenure at TELUS, where she has worked for over 15 years. Her career at TELUS began in 2008 as a Client Business Analyst, a role she held for three years. She then advanced to the position of Team Manager from 2011 to 2020, managing teams effectively for nine years. Since March 2020, she has been serving as an Operations Manager, where she utilizes her vast experience in communication and performance management.
Previous Roles at Fidelity Investments
Prior to her long-standing career at TELUS, Zelma Kelly worked at Fidelity Investments from 2006 to 2008. In her role in customer service, she honed her initial professional skills, laying the groundwork for her future career in operations and management.
Education and Academic Background
Zelma Kelly attended Dalhousie University, where she pursued a Bachelor of Arts in Political Science from 1999 to 2004. This academic background provided her with critical thinking skills and a solid foundation in research and analysis.
Management Skills and Experience
Zelma Kelly brings a wealth of management skills to her role at TELUS. Her solid background in performance management and excellent communication skills are crucial in her operational strategies. Additionally, her expertise in coaching and research contributes to her ability to manage and optimize team performance efficiently.