Amy Broich
About Amy Broich
Amy Broich serves as a Learning Business Partner in Customer Service at Tennant Company, where she has worked since 2014. She specializes in developing training materials and enhancing staff development programs.
Work at Tennant
Amy Broich has been employed at Tennant Company as a Learning Business Partner in Customer Service since 2014. In her role, she develops training materials and job aids, including SAP manuals, quick reference cards, and e-learning tutorials. She has redesigned the new hire program to encompass a broader range of skills within the same training period. Amy collaborates closely with department leadership to support the ongoing development of staff, focusing on assessing skill gaps to identify training needs and process improvements within the customer service call center.
Education and Expertise
Amy Broich earned a Bachelor of Arts (B.A.) degree in English - Professional Writing from Miami University, where she studied from 1987 to 1991. She also pursued further education at Xavier University, obtaining a Teacher Certification in Secondary Education and Teaching. Her educational background equips her with strong communication skills and expertise in instructional design, which she applies in her current role at Tennant Company.
Background
Before joining Tennant Company, Amy Broich served as the Head of Electronic Health Records (EHR) Training at MBS/Net Inc from 2006 to 2014 in the Cleveland/Akron, Ohio area. Prior to that, she worked as a Trainer/Facilitator at Purdue Pharma L.P. from 2001 to 2006 in Stamford, CT. These positions provided her with extensive experience in training and development, particularly in the healthcare and pharmaceutical sectors.
Achievements
Throughout her career, Amy Broich has made significant contributions to training and development in various organizations. At Tennant Company, she has successfully redesigned the new hire program to enhance skill acquisition. Her work in developing comprehensive training materials and assessing skill gaps has been instrumental in improving the effectiveness of customer service operations.