Andrew Packingham
About Andrew Packingham
Andrew Packingham is a Sr. Customer Experience Solutions Manager at Tennant Company, where he leads the global commercial software group and focuses on enhancing business efficiency and customer experiences. He has a background in operations and management, having previously held positions at GWG Life and McGladrey.
Current Role at Tennant Company
Andrew Packingham serves as the Sr. Customer Experience Solutions (Commercial Software) Manager at Tennant Company. He has held this position since 2014, contributing to the organization for a decade. In this role, he leads the global commercial software and customer experience software group, focusing on enhancing the efficiency of internal business functions and improving external customer experiences. He also engages with the Enterprise Process Board for process and data governance and serves as the IT PMO Leader.
Previous Experience at GWG Life
Before joining Tennant Company, Andrew Packingham worked at GWG Life as the Director of Operations from 2006 to 2012. During his six years in this role, he managed various operational aspects of the organization, contributing to its overall efficiency and effectiveness.
Experience at McGladrey
Andrew Packingham was employed at McGladrey as the Manager of Dynamics CRM from 2013 to 2014. His tenure lasted nine months, during which he focused on customer relationship management solutions in the Greater Minneapolis-St. Paul Area.
Educational Background
Andrew Packingham studied at Hamline University, where he earned a Bachelor of Arts (B.A.) in Theology and Anthropology from 1998 to 2002. He also attended St. John's University, where he pursued a Master of Arts (M.A.) in Theology/Theological Studies from 2002 to 2004, although he did not complete the program. His foundational education includes attending Duluth East High School from 1998 to 2002.
Specialization and Skills
Andrew Packingham specializes in website development and support, global CRM configuration, and business intelligence development using Microsoft PowerBI and SAP BW. He designs applications, services, or solutions as a Solution Architect to help the business achieve its goals at Tennant Company.