Angela Lawrence
About Angela Lawrence
Angela Lawrence is a Customer Service Representative at Tennant Company in Golden Valley, MN, where she has worked since 2017. She has a background in finance and accounting, having held various managerial roles at several organizations, including Cooperating Community Programs, Inc. and McKesson Health IT.
Work at Tennant Company
Angela Lawrence has been employed at Tennant Company as a Customer Service Representative since 2017. In her role, she manages high volume phone purchases, quotes, and inquiries, demonstrating strong customer service skills. She collaborates with various departments, including Technical Support, Customer Master, My Account, Dispatch, Field Technicians, machine teams, and warehouse, to ensure a seamless transaction flow. Angela consistently exceeds team plan goals across all metrics, showcasing her effectiveness in her position.
Previous Experience in Customer Service and Management
Before joining Tennant Company, Angela Lawrence worked at McKesson Health IT from 2013 to 2017 as Customer Technology, System Support. Prior to that, she served as Accounting and Payroll Manager at GfK Custom Research North America from 2004 to 2007 and at Golden Valley Golf and Country Club from 2007 to 2009. Additionally, she held the position of SDS Finance Manager at Cooperating Community Programs, Inc. from 2009 to 2013. This diverse experience has contributed to her expertise in customer service and management.
Educational Background
Angela Lawrence completed her education at DeLaSalle High School in Minneapolis. This foundational education has supported her career development and professional skills in customer service and management roles.
Skills and Competencies
Angela Lawrence possesses exceptional customer service skills, which she applies in her current role at Tennant Company. She effectively handles high volume inquiries and collaborates with multiple departments to ensure complete transaction flow. Her ability to consistently exceed team plan goals in all metrics highlights her dedication and effectiveness in her work.