Anita Sandford Shea
About Anita Sandford Shea
Anita Sandford Shea serves as the Northern Plains Region Area Service Manager at Tennant Sales and Service Company, where she has worked since 2014. She leads a team of 17 field service technicians and manages a $4.5 million service plan, focusing on process improvements and operational performance.
Current Role at Tennant
Anita Sandford Shea serves as the Northern Plains Region Area Service Manager at Tennant Sales and Service Company. She has held this position since 2014, overseeing operations in Minneapolis, Minnesota. In her role, she leads a team of 17 field service technicians across three states. She is responsible for managing a $4.5 million plan aimed at delivering Best in Class service.
Previous Experience at Tennant
Anita Sandford Shea has extensive experience at Tennant Sales and Service Company. She worked as a Business Analyst II focused on process improvements from 2010 to 2014. Prior to that, she was a Customer Support Supervisor for eight months in 2009. Additionally, she served as Supervisor of Customer Service for Aftermarket & Ecommerce from 2013 to 2014. Her roles have involved participation in cross-functional teams to enhance operational processes.
Education and Qualifications
Anita Sandford Shea studied at North Hennepin Community College, where she earned an Associate of Science in Business Management. Her studies spanned from 2005 to 2010, providing her with foundational knowledge and skills applicable to her career in service management and process improvement.
Skills and Tools Utilized
In her current and previous roles, Anita Sandford Shea utilizes various systems and tools to enhance operational efficiency. She is proficient in Microsoft Office Suite, SAP, FSM, and other Microsoft products. These tools support her in managing service operations and collaborating with her team effectively.
Team Leadership and Collaboration
Anita Sandford Shea leads a team of field service technicians, focusing on collaboration and operational performance. She partners with sales peers to exceed sales plans while ensuring the delivery of high-quality service. Her leadership is integral to achieving the company's service objectives.