Carla Santos
About Carla Santos
Carla Santos is an Administrative Manager with a background in account reconciliation and client payment processing. She has extensive experience in credit control and customer service, having worked for notable companies such as Mars and Tennant Portugal.
Work at Tennant
Carla Santos currently serves as the Administrative Manager at Tennant Portugal, a position she has held since 2021. In this role, she oversees various administrative functions and ensures efficient operations within the organization. Prior to her current position, she worked at Tennant Portugal as a Credit Control specialist from 2020 to 2021. Her responsibilities included managing customer accounts and ensuring timely payments. Throughout her tenure, she has focused on enhancing customer communication and prioritization in administrative tasks.
Education and Expertise
Carla Santos studied at Escola Secundária Antonio Arroio, where she focused on the field of Arts and achieved the 12º Ano. Her educational background has contributed to her strong analytical skills and critical thinking abilities. These skills are essential in her current role as an Administrative Manager, where she applies her expertise in account reconciliation and client payment processing. Additionally, she has demonstrated proficiency in conflict management and team collaboration.
Background
Carla Santos has extensive experience in the finance and customer service sectors. She began her career at Mars, where she worked for 13 years as an Account Receivable Expert from 2006 to 2019. Prior to that, she spent five years as a Customer Service Expert at Mars from 2001 to 2006. Her roles at Mars involved managing customer accounts, ensuring payment processing, and implementing corrective measures to mitigate risks in customer service and credit operations.
Achievements
Throughout her career, Carla Santos has made significant contributions to the organizations she has worked for. At Mars, she implemented corrective measures to manage risk in customer service and credit operations, enhancing overall efficiency. In her current role at Tennant Portugal, she continues to prioritize customer communication and has developed skills in account reconciliation and client payment processing, further solidifying her expertise in administrative management.